Delivery Confirmation & Customer Support
We follow through—right to the moment your order is in your hands.
Once your shipment is on the move, our job isn’t done—we continue to monitor and support you through final delivery.
Whether your items are heading to a freight terminal, a commercial facility, or a private address, we keep a close eye on the process. Our goal is to ensure your order reaches its destination safely, securely, and without confusion.
Delivery Confirmation: What to Expect
Once your carrier confirms pickup, we’ll send you a Delivery Confirmation Notice, which includes:
Your order reference number
Confirmation that your items have been handed off
Any tracking details or logistics contacts
A summary of items dispatched
If you are using your own freight provider, we’ll also document the time and method of transfer, for your records.
Ongoing Communication
We remain available throughout the final stretch of your order journey.
Even after delivery, we’re here to answer questions, provide shipment documentation, or offer assistance with follow-up requests.
We encourage all customers to reach out with:
Questions about item condition or delivery timing
Requests for invoice copies or shipping receipts
Inquiries about reordering or sourcing new items
Need to Report an Issue?
If you experience a delay, a delivery issue, or have concerns about the condition of your package, contact us immediately. We’ll work with your freight provider and supplier to address it quickly and professionally.
Contact Our Support Team
We’re here to help before, during, and after your delivery.
Email: info@eisglobalservices.com
Please include your quote or order reference number for faster assistance.
Thank You for Choosing EIS Global Services
Your trust means everything to us. We hope this experience gives you confidence to return, refer others, and continue using us as your global procurement partner.
