Frequently Asked Questions
General Overview
1. What is EIS Global Services?
EIS Global Services is an international procurement and holding company that helps clients purchase, consolidate, and ship products globally, with additional services like freight coordination and real estate concierge assistance.
2. Who do you serve?
We serve individuals, small businesses, and institutional clients—particularly those in the Caribbean and overseas markets—seeking a trusted U.S.-based purchasing and logistics partner.
3. What makes EIS Global different from other buying agents?
We offer full-service support from quote to delivery, transparent service fees, flexible payment options, and a personalized customer experience designed to build long-term trust.
4. Can I request any product or service through EIS Global?
Yes. You can submit a Custom Order Request for any item or service. If it can be legally sourced and delivered, we will assist you in the process.
5. Do I need an account to place an order?
No, but creating an account allows you to access our Preferred Customer Program, receive updates, and enjoy exclusive discounts.
6. Is there a minimum order value?
No minimum order is required. However, our service fees are based on the total value, and orders under $100 may incur a flat processing fee.
7. Does EIS Global buy and ship for individuals only, or also for businesses?
We work with both. Businesses benefit from multi-item sourcing, shipping consolidation, and account-based support.
8. Do you handle international orders only?
Primarily, yes. Our focus is on U.S. procurement for overseas clients. We do not currently provide domestic delivery within the U.S.
9. What locations do you ship to?
We assist with deliveries to most Caribbean nations, Central America, and other select international regions. Final delivery is coordinated with your chosen freight forwarder.
10. Can I speak with someone before placing a request?
Yes. You can email us at info@eisglobalservices.com to schedule a consultation or request support before submitting a quote.
Quotes & Order Process
11. How do I request a quote?
Simply fill out the Custom Order Request Form on our website, including item details, links, quantities, and shipping preferences.
12. What happens after I submit a quote request?
You’ll receive a formal quotation by email that includes item costs, shipping estimates, service fees, and deposit requirements.
13. How long does it take to receive a quote?
Most quotes are processed within 1–2 business days. Complex or high-volume requests may take longer.
14. Is there a fee to request a quote?
No. Quotation requests are free and non-binding.
15. How long is a quote valid?
Quotes are valid for 7 days from the date issued unless otherwise stated.
16. Can I make changes after receiving my quote?
Yes. Contact us via email to revise your quote before payment is submitted.
17. What is required to proceed with my order?
You must approve the quote and submit either a 50% deposit or full payment to initiate procurement.
18. What if I approve the quote but delay payment?
Delays in payment may result in price changes or item unavailability. We recommend timely deposits to secure pricing.
19. How will I know my order has been approved?
You’ll receive an email confirmation and payment receipt once your deposit or full payment is received.
20. Can I cancel my order after quote approval?
Orders may be canceled prior to sourcing, but service fees and deposits are non-refundable once procurement begins.
Deposits & Payments
21. Is a deposit required to place an order?
Yes. A 50% deposit is required to begin procurement. This secures your items and confirms your agreement with the quote and our service terms.
22. Can I pay the full amount up front?
Yes. Clients who pay in full receive priority handling, and their orders are released to shippers faster without delay.
23. What happens if I pay only the deposit?
We will begin sourcing and order prep, but your items will not be shipped or released until the remaining balance is paid.
24. When is the balance due?
The balance is due once the order is ready for delivery or shipment. We will notify you via email when it’s time to pay the final amount.
25. How can I submit my deposit or full payment?
Payments can be made through PayPal, Zelle, credit/debit card, or wire transfer, depending on your preference.
26. Do I receive a payment confirmation?
Yes. You’ll receive an email receipt confirming your payment and outlining the next steps.
27. Are payment instructions included in my quote?
Yes. Approved quotes include a payment portal link and instructions.
28. Can I split payments between methods?
Yes, but arrangements must be confirmed in advance. Please contact us before doing so.
29. Are deposits refundable?
Deposits are non-refundable once sourcing or fulfillment begins. If no work has started, refunds may be reviewed on a case-by-case basis.
30. What if my payment fails or is delayed?
Your order may be paused or canceled if payment is not received. We recommend confirming payment status as soon as possible.
Shipping & Logistics
31. Do you handle shipping directly?
We coordinate with your preferred freight company for final delivery. EIS prepares and transfers items to your chosen shipper or freight forwarder.
32. Can you recommend a shipping company?
Yes. We can suggest reputable freight providers if you don’t already have one. Final choice and arrangement remain with the customer.
33. Where do you ship from?
All items are processed and prepared for shipment from Coral Springs, Florida, USA, unless otherwise noted.
34. Do you deliver directly to international addresses?
No. We ship to your designated freight company or export handler, who then delivers to your final destination.
35. How will I know when my order is ready for shipping?
We will notify you by email once your order is packed and ready to be handed off to your shipper.
36. Can I pick up the items myself or through a third party?
Yes, but arrangements must be scheduled and confirmed with our team in advance.
37. Is shipping included in the quote?
Shipping charges are estimated in your quote. Final shipping cost may vary based on your freight provider’s invoice.
38. Who is responsible for customs, taxes, and duties?
The customer is responsible for all import duties, taxes, and customs fees in their receiving country.
39. Is EIS responsible for lost or damaged shipments?
No. Once items are transferred to the freight carrier, EIS is no longer liable. Claims must be filed directly with the shipping company.
40. Do you offer insurance for shipped items?
Insurance is available through your freight carrier. We recommend requesting full value coverage through your shipper.
Preferred Customer Program
41. What is the Preferred Customer Program?
It’s a loyalty-based program offering discounts, faster processing, and priority support for returning EIS customers with an account.
42. How do I qualify for Preferred Customer status?
You must have completed at least one paid order and created a customer account on our website.
43. What benefits do Preferred Customers receive?
5% discount on service fees
Priority order handling
Access to exclusive promotions
Easy order tracking and faster reorders
44. Do Preferred Customer discounts apply to shipping or item cost?
No. Discounts only apply to EIS service fees, not to the product price, shipping, or taxes.
45. How do I enroll in the program?
You can opt in during registration or contact our team to be manually enrolled after your first successful transaction.
46. How do I use my Preferred Customer discount?
Once logged in, your discount is automatically applied to your quote or final invoice.
47. Can I lose my Preferred Customer status?
Yes, if your account is inactive for extended periods or if payment terms are violated.
48. Can I update my Preferred Customer details?
Yes. Log into your account to update your contact info, shipping preferences, or freight handler details.
49. Is there a referral benefit?
Referral incentives may be offered to Preferred Customers during promotional periods. Contact us for current offers.
50. Can businesses enroll in the Preferred Customer Program?
Yes. Businesses and individuals are both eligible, provided they meet the order history requirements.
Real Estate Concierge Services
51. What are EIS Real Estate Concierge Services?
We assist overseas clients in searching for, evaluating, and acquiring property in the U.S., with professional guidance and local coordination.
52. Who can use this service?
International buyers—including families, investors, and professionals—looking to purchase U.S. property remotely.
53. What’s included in this service?
Property search based on your criteria
Local partner coordination for inspections
Market evaluation & price analysis
Offer support and closing guidance
54. What is the service fee for real estate assistance?
EIS charges 0.05% of the final negotiated property price. This fee is due at the conclusion of services.
55. Is a deposit required to start real estate support?
Yes. A 50% deposit is required to begin property searches and coordination.
56. Do you act as a real estate broker or legal representative?
No. We are not licensed real estate agents. We provide concierge-level coordination and connect you with certified professionals as needed.
57. Can you assist with commercial and residential properties?
Yes. We support both residential and commercial acquisitions depending on client needs.
58. Do you help with financing or legal paperwork?
While we do not provide legal or financial services, we connect you with trusted partners who can assist with those aspects.
59. What if I don’t find a suitable property?
We work with you until your search is complete. If no property is acquired, the service fee is forfeited, but you retain access to all research and coordination already provided.
60. How do I get started with real estate services?
Submit a Real Estate Inquiry Form on our site or contact us at info@eisglobalservices.com with your goals and budget.
